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Privacy Policy

1. Introduction

Welcome to Enso Wellness (“we,” “our,” “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.ensowellness.in (“Website”) or engage in our services including therapy sessions, workshops, retreats, and corporate wellness programs, conducted both online and offline.

By using our Website or services, you consent to the terms described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number, email address, and other contact details you provide when booking sessions or filling out forms.
  • Sensitive Personal Data: Information shared voluntarily during therapy sessions may include mental health, emotional, or medical history. This information is handled with strict confidentiality and used solely for therapeutic purposes.
  • Technical Data: Information automatically collected by Google Analytics such as IP address, browser type, device information, and pages visited.
  • Payment Information: Processed securely through third-party payment gateways (e.g., Razorpay) otherwise opt for bank transfers. We do not store your payment card details.

3. How We Use Your Information

Your data is used to:

  • Schedule and conduct therapy sessions or workshops.
  • Communicate regarding appointments, reminders, and updates.
  • Improve our services and website experience.
  • Process payments and issue invoices.
  • Send occasional wellness-related updates, newsletters, or offers (only if you’ve opted in).

We do not sell, rent, or trade your personal data to any third party.

4. Third-Party Services

We use trusted third-party platforms to support our operations:

  • Zoom – for online sessions.
  • WhatsApp & Email – for communication and reminders.
  • Google Analytics – for website analytics.
  • Razorpay – for secure payment processing.
  • Setmore/Calendly – for appointment scheduling.

Each third-party platform follows its own privacy and data protection policies.

5. Data Storage & Security

  • All data is stored securely within India, with appropriate technical and organizational safeguards.
  • Access to client data is restricted to authorized personnel only.
  • Digital records are encrypted and protected by password-secured systems.
  • Physical records (if any) are stored safely with limited access.

6. Confidentiality in Therapy

All personal and emotional information shared during therapy is strictly confidential.
Exceptions to confidentiality apply only if:

  • There is a risk of harm to yourself or others.
  • Disclosure is required by law or a court order.

7. Your Rights

You have the right to:

  • Request access to your personal data.
  • Correct or update inaccurate information.
  • Withdraw consent for marketing communications.
  • Request deletion of your data (as per legal and ethical limits).

Requests can be made at hello@ensowellness.in.

8. Retention Period

We retain your data only as long as necessary to provide our services or as required by law and professional guidelines.

9. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be reflected on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

hello@ensowellness.in
www.ensowellness.in

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